1. Terms and Conditions

Terms and Conditions of Sale

Article 1: Purpose and definitions

By instructing and ordering services from SIMPLY LONDON (by fax, email or mail), you acknowledge that you have read, understood and accepted, without reserve, these Terms and Conditions.

The terms "customer", "you" and "your" mean the customer.

The terms "we", "SIMPLY LONDON" and "our" mean SIMPLY LONDON.

Article 2: SIMPLY LONDON services

For details of our services see: www.simplylondonrelocation.com .

Unless otherwise agreed in writing at the time of the quotation, the quotation (details of services and price) shall remain valid for three months from its date of issue.

SIMPLY LONDON undertakes to use all reasonable means in its property searches, but cannot guarantee that the property chosen by the customer will be available at the required time and/or price.

Whilst customers and their employees are welcome to continue their own property research once SIMPLY LONDON has started a property search, no discount or price reduction will be granted to the customer, should the property they move into happen to be sourced by themselves.

SIMPLY LONDON undertakes to use all reasonable means in its search for schools, but cannot guarantee that a place/places will be available to the customer at the chosen school and/or at the required time.

Once customer specifications have been established for a property or a school search, or any other search, SIMPLY LONDON will need to issue a new price quotation if any changes are made to search criteria, when the search is already underway.

SIMPLY LONDON can check a tenancy agreement’s content on the client’s behalf, but final acceptance of the tenancy agreement’s conditions shall remain the responsibility of the customer.

Since we do not provide qualified legal or accountancy services and our services do not constitute a legal or financial adviser/customer relationship, we recommend that you consult a qualified professional on all questions regarding legal or financial matters relating to documents received during the delivery of our services.

Article 3: Price, payment and work cancellations

All prices quoted exclude VAT and other applicable taxes.

Unless otherwise agreed, invoices shall be payable within 30 days from invoice date.  

Any delay in payment might result in the automatic application of late payment penalties, calculated at the rate of one and half times the prevailing interest rate.

For payments of SIMPLY LONDON services by international bank transfer, bank charges for international transfers or payment in a currency other than pounds sterling shall be borne by the customer.

Should an order be cancelled, any work already carried out shall be charged in full (100%), plus any fees and expenses incurred by SIMPLY LONDON in relation to the work or as a result of the cancellation.

If no work has been carried out at the time of the cancellation, a minimum administration cost of £200 ex VAT will be charged.

Should a property or school viewings day be cancelled less than 72 hours prior to the agreed viewings date, for any reason, including reasons outside of the client’s control, SIMPLY LONDON will charge 100% of the day cost, unless otherwise agreed at the time of the cancellation.

Article 4: Complaints

Complaints regarding the delivery or quality of services requested by the client may only be considered if submitted by registered letter with recorded delivery, or by email addressed to info@simplylondonrelocation.com no later than 15 working days after the completion of the relevant services, or 15 working days after the final invoice for the relevant services has been issued and sent by Simply London to the client.

Liability on the part of SIMPLY LONDON shall be limited to a maximum of the amount of the relevant part of the invoice.

Should we reject your complaint, you may make take your complaint to the Property Redress Scheme, of which we are members.

Article 5: Limitation of liability

SIMPLY LONDON cannot at any time be held responsible for direct or consequential damages in relation to agreements between the customer and third parties, even where SIMPLY LONDON has acted as agent or intermediary in such agreements.

SIMPLY LONDON cannot be held liable for loss or damage of any nature suffered by the customer as a result of a tenancy agreement, even where SIMPLY LONDON has provided advice on the agreement.

None of provisions of these general conditions shall be taken to exclude or limit the liability of SIMPLY LONDON in relation to loss or damage involving death or bodily injury arising from negligence on the part of SIMPLY LONDON.

SIMPLY LONDON may not be held responsible should the customer reject all of the properties selected by SIMPLY LONDON, where such selection is based on specifications agreed in advance with the customer.

SIMPLY LONDON cannot be held responsible for any delay in the customer’s house move, when the delay is due to a late payment of the removals company by the customer.

All property-related information is provided to SIMPLY LONDON by estate agents. SIMPLY LONDON cannot be held responsible for any inaccurate or incomplete information about the properties.

SIMPLY LONDON cannot be held responsible if, after an agreement between the property owner and the customer has been reached on the tenancy conditions, a property is not let to the customer, should the customer delay or refuse payment of the holding deposit for that property.

SIMPLY LONDON cannot be held responsible should a customer’s application for a property be refused by its owner on any grounds whatsoever.

Article 6: Force majeure

SIMPLY LONDON cannot be held responsible for breach of any contractual obligation in the event of force majeure events or accidents, including but not limited to disasters, fires, internal or external strikes, internal or external failures or breakdowns, or in general any event preventing the proper transmission and/or performance of orders (this includes but is not limited to incomplete/delayed information provided by the customer).

Article 7:  Severability

Should any provision of these terms and conditions be declared invalid, the remaining provisions shall remain in full force and effect.

Article 8:  Confidentiality

SIMPLY LONDON undertakes to treat all documents and information provided by the customer as confidential and not to disclose any information to third parties, except where required for the performance of the service.

SIMPLY LONDON processes personal data in accordance with the applicable data protection laws such as the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act (as amended or replaced) and any other applicable data protection or electronic privacy laws, regulations and decisions in force.

For information on your personal data rights, please consult our privacy and personal data charter on the www.simplylondonrelocation.com site.

Article 9: Anti-money laundering

As a service provider, we are obliged to identify our customers in order to comply with anti-money laundering regulations.

These obligations include establishing the identity and domicile of our customers.

We also reserve the right to request confirmation of the source of funds passing through the account held by SIMPLY LONDON to/from a customer or third party account and to report transactions to the Serious Organised Crime Agency (SOCA), without prior notice, should SIMPLY LONDON have any doubt regarding the source of funds.

Article 10: Applicable law and disputes

By express agreement between the parties, this agreement is governed by and subject to English law.

This agreement is written in the English language. Should it be translated into one or more languages, the English version shall prevail in the event of inconsistencies or disputes.

The Courts of London shall have exclusive competence to hear all disputes, including cross claims and joinders, regarding the performance of the services provided or the enforcement of any provision of these terms and conditions.