1. Fast Connect Terms & Conditions

Fast Connect Terms and Conditions

1. Who are we: fastconnect.net.au is a website owned and operated by Fast Connect Pty Ltd (ABN 49 086 878 631) of Suite 3, 567 Newcastle St West Perth WA 6005. In these terms, “Fast Connect”, “us”, “we” or “our” means Fast Connect Pty Ltd or its related bodies corporate and references to the website means the Fast Connect website at https://www.fastconnect.net.au. We are 100% Australian owned and operated business.
2. Terms:
   1. These terms and conditions, together with our Privacy Policy and any additional terms, notices and disclaimers displayed on our website (“Terms”) govern your access to our website and use of the services offered by us.
   2. By proceeding to utilise our website and services, you confirm that you have read and agree to be bound by the Terms.
   3. This website is for people who are aged above 18 years of age and are Australian residents.
   4. We reserve the right to change or amend the Terms at any time. If we do, the new Terms will be published on our website and we will take reasonable steps to bring any material changes to your attention. As you will be bound by any change to these Terms, you should review these Terms from time to time. By continuing to use our website and services after any change to these Terms, you will be deemed to have accepted the amended Terms. If you object to any changes to the Terms, you must immediately discontinue your use of our website.
   5. This is an Australian website and all money related references are made in Australian Dollars (AUD) only.
3. Services
   1. Our services include connection and disconnection of utilities and other products and services such as energy and telecommunications through our website and through our third party partners.
   2. We may sub-contract some of our services and utilise the services of third parties to fulfil some of our services to our customers. Where you request a service that is provided by a third party, you acknowledge and agree that the relevant third party’s terms and conditions apply to your use of that service.
   3. Our advice should be considered general in nature as we do not offer any financial or investment related advice. We always recommend you do your own research before procuring a product or service with us.
   4. While we take reasonable steps to ensure that availability and security of the website and the services, you accept that the website and the services are provided on an “as is” basis, to the maximum extent permitted by law. We do not warrant that the services will be continuously available, and we will not be liable if the services or any part of the services are unavailable at any time or for any reason.
4. Intellectual Property and Thirty Party Links
   1. All material contained on the website is our property or licensed to us. You do not have any right, title or interest in or to any proprietary rights relating to the website.
   2. You must not utilise, reproduce, or replicate any of the material on our website without our express written permission.
   3. We may feature or display links and pointers to websites operated by third parties on our website. Such websites do not form part of our website and are not under our control. The provision of links to third party websites does not mean that we or our related bodies corporate, officers, employees or agents endorse or recommend, or have any association with, the third-party websites or the relevant third-party goods or services. Any content belonging to third parties remains the property of the specific third party.
   4. Any links to third party websites or content are provided solely for the convenience of the customer. We take no responsibility for the content or security of third-party websites. In using any third-party material, the customer acknowledges that they do so at their own risk.
   5. third party websites may be subject to their own terms and conditions of use and privacy policies. You acknowledge and agree that it is your sole responsibility to review and comply with those terms and conditions, and we have no responsibility for your actions when using a third party website.
   6. If you contact a third party using functionality provided on our website, including via e-mail, we do not accept any responsibility for any communications or transactions between you and the relevant third party.
   7. You must not use the website in breach of any applicable laws or regulations or for any unlawful purposes.
   8. We are responsible for updating our website but we make no warranty or representation as to the accuracy, reliability or correctness of the information contained therein (including, but not limited to, any content or information generated on our websites for or on behalf of us, and any third party content on our website). You acknowledge and agree that such information is provided on a “no reliance” basis. You are responsible for verifying the accuracy, reliability, and correctness of such information that you obtain through use of our website or services.
5. Invitation to Contact
   1. By submitting an application to us you explicitly authorise us, the relevant retailer and our other third party partners to contact you via phone, SMS, MMS, emails or any other electronic or direct methods in order to provide our services to you or to provide you with news, information or advice about our, or their, existing and new products and services.
   2. If your phone number is on the Do Not Call Register, you confirm and consent that the communication is solicited. You also authorise us to contact you during our call centre opening hours, i.e. Monday to Friday 8 am to 6:30 pm AEST, Monday to Friday 8:30 am to 6 pm AEDST.
   3. You authorise and consent to us and our third party partners contacting you for marketing promotions, which include telephone, SMS, MMS, emails or direct mails or any other format of marketing.
   4. This consent is valid for the maximum time allowed by law or legal authorities like ACMA until you choose to opt out. You can opt out of these communications by contacting us using the details below.
6. Application
   1. By submitting an application, you consent and explicitly authorise us to arrange for your connection/disconnection of the nominated utility products or services.
   2. You must provide accurate, complete and up-to-date information in your application and by submitting the application you confirm that all information is accurate, complete and up to date.
   3. Any application for connection/disconnection is subject to the terms and conditions of the relevant retailer and is subject to approval from the retailer. You acknowledge that we do not guarantee to its customers a connection/disconnection with any retailer.
7. Customer Information
   1. In order to operate our business activities efficiently and to provide our services to you we may need to collect your personal information. You expressly authorise and consent to us using and disclosing your personal information in accordance our Privacy Policy and these Terms.
   2. We may need to disclose your information to third party partners and retailers for the purpose of providing our services and for the switching, connecting, or disconnecting your utilities. By submitting your application, you consent to us to do so.
   3. This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at https://mouseflow.com/opt-out/
8. Assumptions
   1. You acknowledge that in providing information or pricing about products from our retailer partners or clients, we need to make certain assumptions about our customers which include but are not limited to their energy consumption and meter types or tariffs etc. We may use your address information with third party services in order to provide more accurate information to you.
   2. We may provide information to you about products or offers based on our understanding of your requirements and our industry experience. However, you must assess any product information and make your own decision as to whether a particular product is suitable for you and your requirements.
9. Customer acknowledgements about products and services
   1. We do not represent all retailers in the market and therefore may not offer or discuss with you all of the products and services offered in the market or all of the products and services offered by each retailer. We are only able to offer information to our customers on the products and services which are made available to us by the retailers. We may change retailers from time to time and we do not guarantee that we can offer the product or service of any particular retailer.
   2. You acknowledge that we are reliant on retailers to provide up to date pricing and product information. We are not responsible for any pricing change or product change by a retailer.
   3. You are solely responsible for choosing your choice of retailer or agreeing to proceed with your nominated services/products on the website.
   4. Information supplied by you is taken as bona fide and we will not verify the accuracy of the information or data supplied by you.
   5. Offers shown on our website or discussed with you are based on the information provided by you and the information provided to us to use by retailers. The offers are indicative, and we do not warrant their accuracy.
   6. You may be charged a cancellation fee by your existing retailer if you cancel your existing service. We recommend that you consider the costs associated with switching retailers before making the decision to do so.
10. Connections and disconnections
    1. You acknowledge and consent to us gathering or seeking to gather National Meter Identifier (“NMI”) or Metering Installation Registration Number (“MIRN”) either directly or through third party partners, for the purpose of connecting your electricity and/or gas services to the supply address.
    2. You acknowledge that we facilitate the connection of utility services for our customers with retailers but we are not responsible for the actual connection or disconnection of these services. We do not accept any liability for the connection or disconnection of services by retailers.
    3. Energy connections and disconnections are usually carried out between Monday and Friday (working days only) between 9 am and 5 pm however we may choose to contact you during our call centre operating hours which is Monday to Friday 8 am to 6:30 pm AEST, Monday to Friday 8:30 am to 7pm AEDST.
    4. Once a connection has been established with a retailer, you should direct any queries in relation to the products or services to the retailer, including any queries in relation to payment, debts, billing, and monitoring.
11. Assignment
    1. You must not assign, transfer, sub-contract or otherwise deal with all or any part of your rights or obligations under these Terms without first obtaining our prior written consent, which will not be unreasonably withheld.
12. No Partnership
    1. The Terms do not create or evidence a partnership or joint venture between us.
13. Liability
    1. We exclude all implied conditions and warranties from the use of our services, except any condition or warranty (such as conditions and warranties implied by the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 and equivalent State and Territory acts) which cannot by law be excluded (“Non-excludable Condition“).
    2. Without limiting the provisions of these Terms, we will not be liable under any circumstances for any loss or damage of any kind (whether under contract, or otherwise) which arise from you:
       1. using or acquiring, or your inability to use or acquire, any service or product contained or referred to on the website or discussed on a call with one of our representatives and/or any linked sites on the website;
       2. errors, defects or omissions on the website or on a call with one of our representatives;
       3. delays to, interruptions of or cessation of the services provided on the website or on a call with one of our representatives;
       4. acting, or failing to act, on any information contained on or referred to on the website or on a call with one of our representatives; or
       5. for any other reason permitted by law.
    3. To the maximum extent permitted by law, we limit any liability for:
    4. breach of any Non-excludable Condition; and
    5. breach of contract caused by or contributed by a party, to the cost re-supplying our connection services to you, if reasonably possible, or payment of the cost of a third party supplying equivalent connection services to you.
    6. To the extent permitted by applicable law, neither of us will, in any circumstances, be liable to the other for any indirect or consequential losses, loss of profits, loss of revenue or loss of business opportunity, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.
14. Indemnity
    1. You agree to indemnify us and our related bodies corporate, officers, employees, contractors and agents (the “Indemnified“) against any costs, expenses, losses, damages and liability suffered or incurred by the Indemnified arising out of or in any way connected to your breach of these Terms and any negligent or unlawful act or omission by you in connection with the services, unless such cost, expense, loss, damage or liability is caused by us or the relevant Indemnifier’s wilful default, negligence or breach of these Terms.
15. Customer obligations
    1. You agree not to use the website or our services for any illegal purpose.
    2. You agree not to plagiarize, translate, or reproduce, modify anything on our website without our prior written consent.
    3. You agree not to harm or malign our website in any way nor do anything to disrupt or affect our services.
    4. You must not use our website for any commercial purpose.
16. Commissions Fees and Disclosures
    1. We will not charge you for the use of our services.
    2. We receive, either directly or indirectly, commissions from retailers for successful connections. The commission that we receive is sometimes shared with third parties like real estate agents, or associated businesses who may have referred you to us or to our website.
17. Notices
    1. A notice or communication to be served or given under these Terms must be in writing including without limitation service by hand delivery, ordinary, certified or registered pre-paid post.
    2. The date a notice is deemed served, given and received is:
    3. if delivered by hand, the day of delivery but if delivery takes place after 4:00 pm on a Business Day or on a day that is not a Business Day then it is deemed served, given and received on the next Business Day;
    4. if posted, five (5) Business Days after the day it is posted. For the purposes of these Terms, “Business Day” means a day other than a Saturday, Sunday or public holiday in Perth, Western Australia.
18. Termination
    1. We may terminate your access to our services at any time without any notice or cause for any reason. Reasons we may terminate your access to the services include where:
    1. you breach these Terms;
    2. we have ceased to provide the service, in whole or in part;
    3. our business or contractual relationships with third parties require us to do so; or (iv) we consider that you have done something that is detrimental to our business interests or reputation or those of any third parties.
    4. You acknowledge that neither us, nor any other person, will have any liability to you for any reason whatsoever arising as a consequence of the termination of your access to the services.
19. Governing Law and General clauses
    1. This agreement is between Fast Connect Pty Ltd and the users of the website (whether individuals or businesses).
    2. Our services are limited to Australia and in some cases only in a few selected states and territories of Australia.
    3. These terms and conditions are governed by the laws of Western Australia and each party submits to the non-exclusive jurisdiction of the courts of Western Australia.
    4. If a court determines that any provision of these Terms is invalid or not enforceable, that provision shall be read down or severed to the extent of the invalidity or unenforceability only, without affecting the remaining provisions of these Terms.
    5. If there is a contradiction or inconsistency between these terms and any other notices, policies, communications, or documents relating to our website or the services, these Terms will prevail to the extent of that contradiction or inconsistency, unless we expressly agree otherwise in writing.
20. Contact us

    If you have any queries regarding these Terms, please contact us at:

    • Fast Connect Pty Ltd
    • Phone: 1300 661 464
    • Email: enquiries@fastconnect.net.au
    • Website: www.fastconnect.net.au
    • Address: Suite 3, 567 Newcastle Street, West Perth WA 6005

2. Fast Connect Privacy Policy

Your Privacy Matters

Our Privacy Policy

Fast Connect values Privacy and is truly committed to maintaining it securely. We are an Australian business and you have come through to this page from a website which is wholly owned and operated by Fast Connect. In this policy, “Fast Connect”, "us", "we" or "our" means Fast Connect Pty Ltd (ABN 49 086 878 631).

This policy sets out:

• what is considered personal information
• what personal information we collect and hold
• how we collect, hold, use or disclose personal information
• the purposes for which we collect personal information
• what happens if we are not able to collect personal information
• how to seek access to and correct your personal information
• whether we disclose personal information outside Australia
• how to contact us

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) (subject to any exemptions that apply to us under the Privacy Act). We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are new to Fast Connect or are a long-time user, please take the time to get to know our practices.

What is Personal Information?

When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What Personal Information Do We Collect and Hold?

The type of personal information we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

• full name
• mailing or street address
• previous mailing and/or previous street addresses
• email address
• telephone number
• age or birth date
• profession, occupation or job title
• payment information and records
• details and information, you have provided in relation to conducting a connection or disconnection service with us
• details of the products and services you have purchased from us or one of our partners or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise
• information you provide to us through our service centre, customer surveys or visits by our representatives from time to time

Cookies

In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information. We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply, and we may use this information for any purpose and by any means whatsoever.

How We Collect Personal Information?

We collect your personal information directly from you unless it is unreasonable or impractical to do so.

We do this in ways including:

• through your use of our connection services on our website
• through your access and use of our website, apps or sending SMS/MMS to us
• during conversations between you and our representatives (e.g. through our call centre); and

• other individuals who have provided us with your information
• third party companies such as credit reporting agencies, law enforcement agencies and other government entities
• data suppliers (e.g. White Pages and Yellow Pages)
• advertisers
• mailing lists
• recruitment agencies
• our contractors and business partners

How We Hold Personal Information?

We will take all reasonable steps to protect the personal information that we hold about you from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know as soon as possible by contacting us on our contact details set out below.

Why Do We Collect, Hold, Use and Disclose Personal Information?

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes:

• to provide products and services to you; and to provide you with news, information or advice about our existing and new products and services
• to communicate with you, including but not limited to, by email, mail, SMS or telephone
• to manage and enhance our products and services
• to allow third party organisations to contact you to arrange connection of services and the creation of service delivery accounts
• to personalise and customise your experience
• to provide you with access to protected areas of our websites
• to conduct promotions on behalf of Fast Connect and selected third parties
• to verify your identity
• to provide as part of business data to third parties if you have authorised us to do so
• to conduct business processing functions for operation of our websites or our business
• for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers
• to provide your updated personal information to us, our contractors or external service providers
• to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
• as required or permitted by any law (including the Privacy Act)

Can You Deal With Us Anonymously?

We will provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable to do so (for example, when making a general enquiry). Generally, it is not practicable for Fast Connect to deal with individuals anonymously or pseudonymously on an ongoing basis.

What Happens if We Can’t Collect Your Personal Information?

If you do not provide us with the personal information described in this policy, some or all of the following may happen:

• we may not be able to provide you with the products or services you requested, either to the same standard, or at all
• we may not be able to provide you with information about products and services that you may want, including information about discounts sales or special promotions; or
• we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

How Do We Disclose Your Personal Information?

We may disclose your personal information to:

• our employees, related bodies corporate, partnerships, joint venture entities, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, newsagents, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants
• our existing or potential agents and/or business partners
• our sponsors, or promoters of any competition that we conduct or promote via our services
• specific third parties authorised by you to receive information held by us
• the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary,

Third Party Links and Websites:

We work with third party websites and partners and provide white labelled solutions to facilitate your access to a broad range of connections/disconnections services. You may find links to third party websites on our websites, but we are not responsible for the content of their websites or their business practices and do not collect your personal information on behalf of these third parties. We advise you to carefully check the relevant third party’s privacy policy and terms and conditions before providing your personal information to third parties and using their services. The third-party websites are responsible for information you about their own privacy practices.

Direct Marketing Materials

We may use or disclose your personal information for the purpose of sending you direct marketing communications and information about products and services that we consider may be of interest to you, or as otherwise permitted under the Privacy Act. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us using the details below or by using the opt-out facilities provided (e.g. an unsubscribe link). We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you. Even if you do opt out of receiving marketing communications from you, you agree that we may still send you information relevant to the supply of any services arranged by us. If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.

Surveys

We may conduct surveys from time to time to measure consumer satisfaction and alignment. Survey may also be conducted to improve our system, processes and benefits. This information sourced through you will be used for our internal analysis or for generalization purpose. You can always opt out or choose not to participate in these surveys.

Accessing and Correcting Your Personal Information

You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information, we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. We request that you keep your information as current as possible so that we may continue to improve our service to you.

How You Can Complain About a Breach of Privacy?

If you believe your privacy has been breached by us or have any questions or concerns about our policy please, contact us using the contact information below and provide details of the incident so that we can consider and/or investigate it. We have a formal procedure for investigating and dealing with privacy breaches. Once our Privacy Officer receives a complaint, whether it is in writing or verbal means, our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week. If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, our Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner. In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation takes longer, we will let you know.

Please contact our Privacy Officer at:

• Fast Connect Pty Ltd
• Phone: 1300 661 464
• Email: privacy@fastconnect.net.au
• Website: www.fastconnect.net.au
• Address: Suite 3, 567 Newcastle Street, West Perth WA 6005

If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the details on the website at www.oaic.gov.au.

Disclosure of Personal Information Outside Australia

We may disclose personal information to our related bodies corporate, partnerships, joint venture entities and external service providers located overseas for some of the purposes listed above. Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipients of your personal information do not breach the Australian Privacy Principles in relation to your personal information. We may disclose your personal information to entities located outside of Australia, including the following:

• our related bodies corporate, partnerships and joint venture entities located in New Zealand
• our data hosting and Cloud-based IT service providers

Changes to Our Privacy Policy

We may change this policy from time to time. Any updated versions of this policy will be posted on our website. This policy was last updated in November 2021.